Stellar Engage is architected for HIPAA compliance, protecting PHI at every layer, from intake to archiving, so your organization can deploy AI with confidence.
Every design decision in the Stellar Engage platform was made with PHI protection in mind. This isn't a compliance checkbox, it's architecture.
All call recordings, transcripts, and patient data are encrypted in transit and at rest using AES-256. AWS KMS manages key rotation automatically, ensuring data is protected at every layer.
Stellar Engage signs a Business Associate Agreement (BAA) with covered entities and their business associates, establishing the formal HIPAA accountability framework required for PHI handling.
Every patient interaction is archived for the full HIPAA-required retention period, with full-text search, audio playback, and transcript retrieval available to authorized personnel on demand.
Every data access event, agent action, and system change is logged with timestamps and user identities, providing the full audit trail regulators and compliance officers require.
Role-based access control ensures PHI is only accessible to authorized roles. Supervisors, agents, and administrators each have scoped permissions enforced at the infrastructure level.
Built exclusively on AWS HIPAA-eligible services, Amazon Connect, S3, Transcribe, and CloudWatch, all governed under the AWS Business Associate Addendum (BAA).
A patient calling with a concern has one thing on their mind: getting help. Stellar Engage's healthcare intake agent removes every friction point, listening to the patient's actual words and routing them to exactly the right care pathway, immediately.
Whether a patient needs an urgent care referral, a prescription refill, an appointment, or a billing question, the agent understands intent and acts. No scripts. No menus. No wrong doors.
AI CareConnect is Stellar Engage's end-to-end healthcare triage platform, designed to receive patient contacts across every channel, understand intent in natural language, and route them to exactly the right care pathway, instantly.
Every patient interaction is encrypted, logged, and HIPAA-compliant from the moment contact is made. AI CareConnect doesn't just protect your patients, it moves faster than any IVR system ever could.
Talk to our healthcare AI specialists about your specific compliance requirements, EHR integrations, and deployment timeline.